Hi all,

We have various support channels for our Russian and English speaking clients but I'd really like to consolidate this into one ticket system that can handle them all. So I'd need a system that:

1) Lets the visitor choose their language upon arrival
2) OS (we may need to hack it)
3) Lets us set language by IP but see point 2 above
4) Lets us translate a language file not spend hours messing around in the code
5) Manages to multilingual email (UTF) for ticket updates

Anyone got any suggestions? So far I've found OTRS (http://otrs.org) which looks pretty good but thought some of you may have dealt with this problem already.

Ta

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